Shipping Policy

The minimum total cost of the order is 50 USD. The maximum total cost of the order is 25.000 USD

We have warehouses located in Hong Kong, USA, England, and Hungary. Our shipping process is based on the availability of the products in the warehouse, and we select the most efficient and cost-effective option for our customers.

IOrders are processed and dispatched within the same working day, except during weekends.

Your cigars will be dispatched on the same working day as the date of purchase. Delivery times may vary depending on your location, with an estimated range of 7 to 45 days.

Europe - 7-14 days. 

USA - 10-21 days.

South America - 14-30 days. 

Australia and Oceania - 21-45 days. 

Asia & Africa - 14-30 days.

 

All our parcels are traceable online and a tracking number will be emailed to you as soon as your goods are on their way.  

Our customers can expect their shipments to arrive within 7-45 business days from the date of their order. However, if you have not received an update on your order after 45 days, it could be due to one or more of the following reasons: 

1) Your order has reached the local customs, but the customs clearance process has not yet begun. We apologize for any inconvenience this may cause and regret that we do not have any control over the customs clearance process.

2) Customs issues may also arise that could affect your order. 

3) Customers may be subject to customs duties, taxes, or seizures, which we do not have control over and must be borne by the customer.

We would like to remind our customers that they must be aware of their local customs laws, as stated in our Shipping Policy, Terms & Conditions, and during the checkout process. 

If you need further assistance with your order, please do not hesitate to contact our support team. We are always happy to help.